With over 50 years worth of experience Datacom is one of the premier IT consultancy and service firms in the APAC region and has been providing customers with OpenText ECM related services for years. Datacom was initially drawn to Module Suite by its workflow enhancing capabilities. Shortly after viewing Module Suite's other features, primarily the scripting engine and forms, Datacom realized that whole new scenarios could be opened up on the CS/xECM platform.
By positioning Module Suite in its customers' projects, Datacom was able to provide better and higher value results. The resulting increase in customer satisfaction and the possibility to propose innovative solutions transformed Datacom's relationship with its customers: Datacom is now viewed not just as a consultancy and service provider, but also as a trusted advisor, allowing its consultants to be more proactive in helping customers identify new CS/xECM projects. Furthermore, Module Suite's technical and business benefits have been the catalyst in Datacom's continuous year-round engagement on customers' projects.
By being able to satisfy almost any requirement, and by being viewed as a trusted advisor, the number of projects entrusted to Datacom quickly increased. This increase in business was also due to the word-of-mouth within customers' different departments which attested that Datacom could deliver whatever process was needed on CS/xECM. At one specific customer, the word-of-mouth factor led Datacom to be booked for a full year by two completely different departments. Datacom's growing portfolio of successful results obtained with Module Suite has also been a key factor in scoping out new projects with additional customers.
"Module Suite transformed the way we work with our customers – it has enabled us to deliver complete and continuous guidance on their projects all year round."
EIM Practice Manager at Datacom
"Our typical customer engagement lasts for several years, therefore we need to be certain that whatever technology we position will keep working through the years... Module Suite provides just that, a future proof technology from a reliable partner."
EIM Technology Lead at Datacom